Business Communication in Electronic Commerce

Publication Type

Contribution to conference

Authors

Mareike Schoop

Year of publication

2002

Published in

Seventh International Workshop on the Language-Action Perspective on Communication Modelling (LAP 2002)

Editor

J. Barjis, J.L.G. Dietz and G. Goldkuhl

ISBN / ISSN / eISSN

90-9015981-9

Page (from - to)

101-117

Conference location

Delft University of Technology, The Netherlands

Electronic commerce can be viewed from different perspectives.
One of the most prominent ones is the on-line perspective that
emphasises the aspect of buying and selling products, information,
or services on the internet. Looking at the business transactions
from a communication perspective allows the efficient support of
the communication acts exchanged aiming at reaching a business
agreement. In this paper, we present an approach to supporting
electronic commerce transactions from a communication
perspective that is grounded in the tradition of the Language-
Action Perspective. A framework for efficient negotiation support
will be presented that enables human negotiators to retain control
over the negotiation process while exploiting the potential of
information technology for efficient support of the communicative
exchanges.